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FAQ

Q: What types of payment do you accept?
A: We accept Visa, MasterCard, American Express, Discover and PayPal.

Q: Where do I ship my gadget for repair?
A: Please include ATTN: Order # on the outside of the package. On the inside please include a note with the following information: name, address, email, the problem you are experiencing and a contact phone number so that we can reach you.

Gadget-Rx
ATTN: Order #
16 Kees Place
Merrick NY 11566

Q: Do you charge to diagnose?
A: No, we offer FREE Diagnosis Service. Just ship us your gadget and we will accurately diagnose your device for no charge. When we receive your gadget, we will email you a quote for the repair. Once you authorize the repair and payment is completed we will perform the work.

Q: What if I don’t want to repair my gadget after the diagnosis?
A: Then sell it to us! Or we can send it back to you, just pay a small return shipping charge. FREE return shipping is included with all completed repairs. See below for more information.

Q: How do you Ship?
A: Shipping is done via UPS Ground or USPS Priority Mail. Shipping from Gadget Rx to your doorstep is insured and FREE for all repairs. Upon request, we can return your gadget faster with upgraded shipping for an additional shipping fee. You have until the repair is completed to request upgraded shipping; otherwise we will ship insured UPS or USPS FREE of charge with any repair.

Q: Do I need to pay for shipping to Gadget Rx?
A: No, Shipping to Gadget Rx is included with a repair. When checking out you will receive a prepaid shipping label from UPS in your email. All you need to do is pack up your gadget, attach the label, and drop off at any UPS shipping center. We also suggest using a bubble padded envelope or small box with newspaper/bubble for protection. You may also ship on your own with any carrier if you prefer.

Q: Will you buy my broken gadget?
A: Yes, if you do not wish to fix your broken gadget when you send it in for repair, we will offer to purchase it for you at a fair price. Price is determined on a per item basis.

Q: How fast will I get my gadget back?
A: In most cases your gadget will be shipped back the next day after repair is completed via UPS Ground or USPS Priority Mail. Shipping generally takes 2-7 days and includes delivery on Saturday. When we receive the authorization for repair for your device from you, it will be repaired. Once completed, we will invoice you for payment and ship your device when payment has been made. In some specialized cases, repairs may be delayed. In such cases, you will receive an email or phone call from us explaining any delays with the repair. Average repair is 1-2 business days. Some repairs may require specialized parts that may need to be ordered. Devices that need a part ordered for their repair will be notified and given an estimated time for the replacement parts to arrive. If you have any questions, feel free to call us.

Q: Will you share my personal information?
A: No, we do not share or disclose any personal information. Please see our privacy policy for more information.

Q: Will repairs made by Gadget Rx void my warranty?
A: Repairs completed within the warranty period of your device will void your warranty in most cases. Please verify that you are outside your warranty coverage period or have damage that is not covered by your device warranty.

Q: Do we repair water damaged devices?
A: Yes, many of our repairs are due to water damage. In most situations, your gadget can be restored to working condition, but each repair is unique and water damaged devices typically have a lower success rate than other repairs.

Q: Why do I need to fill out a shipping form?
A: For tracking purposes we ask that customers fill out a shipping form. We get many gadgets delivered regularly and in order to keep accurate track of each individual’s gadget, we ask that you fill out our form and include it with your shipment.

Q: Do you charge for a gadget that is sent in for diagnosis but not repaired?
A: No, However we charge a return shipping and handling fee of $19.95 to guarantee your item arrives safely back to you. If a repair is made with Gadget Rx or you chose to sell us your broken device there is NO charge.

Q: Do you have walk-in or drop off service available?
A: Yes, walk in service is available at our storefront location. Please call our local 516-379-7979 phone number during business hours, 10 a.m. – 6 p.m. EST, to schedule an appointment. We can perform many repairs the same day and some while you wait.

Q:What is your return policy?
A: Please see our terms of use page for a full explanation of all our policies. For repairs we currently provide a 90-day warranty on all parts that we install and labor that we perform.

Q: Can you install parts that I purchase elsewhere?
A: Although we strongly recommend not buying your own parts for a number of reasons, we can install third party parts for you. However, we cannot offer a warranty on any parts that did not get purchased from Gadget Rx directly. Many parts sold on the web vary in quality; therefore we cannot guarantee the quality of parts not purchased through Gadget Rx. Contact us if you have any questions.

Q: Will my gadgets data remain intact?
A: With most repairs, data remains intact. However, we always suggest you backup your data prior to you sending it to us in the event a restore must be performed on your device. Your data and privacy is our utmost concern, and we always do our best to keep it safe, secure and intact.

Q: Do you ship internationally?
A: No, unfortunately we only ship to the contiguous United States.

Let's get your device healthy and happy again